Proactively monitoring of experiences helps in identifying experience deterioration or breakage before users experience themselves
To ensure that an end user is getting the experience intended, we will need to be in the user’s environment and access the applications the user would, This is the only way to monitor the experience. Our EX monitoring solution does exactly this. It sits in the user environment physically and simulates the end user. By doing this, we are not only ensuring that the actual applications are delivering the right outcomes, but also monitoring the network, connectivity, security restrictions, etc. that are underlying infrastructure that need to be performing at its best to deliver the best experience. This is a revolutionary way in monitoring and supports any vendor environment. Talk to our consultants to get a free trial of our EX monitoring solution.
All of your core customer interaction applications are running doesn’t mean your customers and getting the intended experience. There are so many factors outside of your core solution that could affect the customers. While we can’t simulate every customer’s environment, we can certainly take sample use cases of customers calling from outside of your organisation and more importantly outside of your organisation’s technology boundary. Our CX monitoring solutions can be used against any customer interaction solution and can be fully customised to simulate end-to-end transactions. Talk to our consultants to get a free trial of our CX monitoring solution Experiences-XM-Integrated Insights
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