Maintaining consistent and quality experience for your employees and customers is imperative

Delivering experiences is like food at a restaurant. The quality matters each time. In order to maintain consistency, the experiences need to be monitored regularly. That too, the monitoring needs to be both internal, external and across the board. All components that are part of delivering the experiences need to be monitoring individually and the result of integrated outcome need to be monitored as well.

At TeleApps, we offer various types of solutions and services that can maintain and monitor the experiences offered to your employees and customers. We offer integrated experience monitoring and management services for the following solutions which are interdependent in order to deliver the employee and customer experiences At TeleApps, we offer various types of solutions and services that can maintain and monitor the experiences offered to your employees and customers. We offer integrated experience monitoring and management services for the following solutions which are interdependent in order to deliver the employee and customer experiences

Connectivity (LAN, WAN, wireless and mobility)

Networking/data connectivity is the fundamental requirement for any of the experiences. The availability and bandwidth of network connectivity determines the quality of the experience.

Unified communications & Collaboration

The combination of unified communications & collaboration delivers the employee experience irrespective of where they are working from. Having quality employee experience directly corelates to delivering quality customer experience.

Customer engagement

Depending on whether your business has contact centre setup or not to handle customer interactions, the way your customers communicate with your organisation determines their experience with your organisation. We provide monitoring & management solutions for any type of customer interaction.

Monitoring inside-out

Monitoring solutions inside-out is the traditional way of monitoring where services and technical components are constantly monitored to ensure they are running correctly and efficiently. We offer tools and solutions that does such traditional monitoring and management.

Monitoring outside-in

Monitoring experiences requires outside-in method. In this method, the monitoring solutions behave as the end user (employee or customer) and gauges the experience delivered. While the services and the technical components are functioning correctly, the end user experience could be affected for various other reasons outside of the control and scope of the internal services & technical components. Hence this outside-in method of monitoring is revolutionary when it comes to monitoring experiences. At TeleApps, we offer special applications and tools which are designed to monitor outside-in experiences