Microsoft Teams Based Offerings From Communication Experts

Fully managed Microsoft Teams solution from an organisation
with over two decades of experience in delivering
unified communication

While any Microsoft partner can offer Teams licensing, a Fully
managed Microsoft Teams solution from an organisation
with over two decades of experience in delivering
unified communication and collaboration solutions offers subject matter
expertise, peace of mind, value added services and integration
capabilities

While the core features and functionalities offered by Microsoft
Teams can be seen in Microsoft’s website, we
discuss here the offerings & differentiators from TeleApps.

Microsoft Teams Based Offerings From Communication Experts

Teams calling with
multi-career redundancy

TeleApps offers multi-carrier connectivity for both Direct Route and Operator Connect options. The multi-carrier redundancy is built into our native architecture without affecting the number plans, call flows and with automated failover

ITIL based 24/7
Managed Services:

Please refer to our Managed Services page for details on our fully ITIL based Managed Services offering. We have created unique and targeted processes within our Managed Services practice for Microsoft Teams.

Experience Management
for Microsoft Teams & O365

Please refer to our TeleApps XM page for details on our unique Experience Management offering. With this offering, we monitor the “end user experience” from an “outside-in” and “end-to-end” perspective. We monitor the quality of service and also provide regular insights into patterns, usage, statistics, quality, etc. With sophisticated devices & tools that we emulate end users and conduct routine automated user experience tests on network, Office 365 and Microsoft Teams. If the tests notices degraded services/experience, our managed services team and customers are notified immediately based on thresholds set. Issues & experience degradations can be addressed before the users complain

Integration Services
using Graph API

TeleApps has been specialising in integrations and
custom application development since inception (Hence the name “Tele” “Apps”!). Microsoft exposes Graph API to access(securely authenticate), extract data and integrate with various Azure resources, Microsoft Teams, Azure Communication Gateway & other Microsoft Office applications. With Microsoft Teams, TeleApps has experience integrating it with various third party applications and also embedding third party applications onto Teams app. With Azure Communication Gateway, TeleApps can communication enable any application with Microsoft’s core telephony which drives Microsoft Teams. TeleApps can also develop custom applications like Interactive Voice Response (IVRs), Voice Bots, Diallers, Dynamic Surveys, Call back, etc using Microsoft’s powerful Azure Communication Gateway.

Microsoft Teams integrated
with other UC solutions

If your organisation requires unified communication functionalities beyond what is offered by Microsoft Teams or if your organisation uses Microsoft Teams only for Meeting & IM functionality, TeleApps has experience integrating solutions such as Avaya, Mitel and Zoom to Microsoft Teams for calling and presence. Organisations can have best of both worlds by doing this.

Contact Centre

TeleApps can assist with the following contact
centre integrations with Microsoft Teams

Integration to other CX solutions

TeleApps has experience deploying Microsoft Teams for employee collaboration and for contact centre functionalities, integrating Microsoft Teams with other cloud/hybrid/on-premises CX solutions like Avaya, Genesys, Mitel, Talkdesk & Zoom.

Microsoft Teams based contact centre

TeleApps also offers a MS Teams native contact centre application. With this solution, the customer calls are handled in Azure cloud before routing the calls to Microsoft Teams based users who are logged in as agents.

Dynamics 365 Contact Centre

TeleApps partners with other Microsoft Dynamics partners for the core CRM functionalities and works closely with them to deliver the contact centre functionalities using Dynamic 365 Contact Centre.

Voice & Data Management

Since the introduction of VOIP and SIP based telephony & video…

Microsoft Licensing

TeleApps is also a Microsoft partner and hence can offer Microsoft Office 365 and Teams licensing as part of our overall offering. If you already have licensing or existing partner for Microsoft licensing, we can still offer all of the above unique & value-added services for Microsoft Teams.

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