A unique services offering which monitors &
ensures superior user experience for
communication, collaboration and
connectivity solutions
TeleApps Experiences Management (XM)
Proactive Monitoring
Managed Services
Automated User Experience Tests
Outside-In Monitoring Approach
Reporting (Telemetric Data ) &
Analytics by Subject Matter Experts
What is the end user experiencing?
A new approach to go beyond traditional Service
Management and Managed Services
It might be “All
Lights Green” or some service components might be slow or stopped. What is the real impact
and
experience of end user?
TeleApps Experience Management (XM) is a unique set of managed services and digital
experience monitoring service which looks at solutions from an “outside-in” perspective
Every technology solution is deployed to deliver particular
functionalities or experiences. Native management and monitoring tools look at the service components
within the solutions to ensure they are “up and running”. If all components & services report that they
are “functioning”, the traditional monitoring solutions assumes that everything is fine. More often than
not, poor service quality experienced by users or loss of certain functionalities or complete failure in
some cases are undetected until the users complain
With TeleApps XM, we have created a unique offering combining
various vendor agnostic experience monitoring tools along with our 24/7 fully ITIL based service desk and
subject matter experts. With these, we constantly monitor the “experiences” of users, raise automated tickets
when there are issues/degradation of experience and also collect. invaluable telemetry data from the core solutions which are
analysed and presented as insights to businesses on regular basis.
Network and application combined experience monitoring
By monitoring the critical applications that
utilise the networks (WIFI, switching & SDWAN) we measure the real end
user experience provided by the connectivity rather than traditional monitoring tools
which look only into networking
components for its status.
Outside-In end to end experience monitoring
With communication & collaboration
applications, we monitor the true end user experience using specialised tools
and don’t just rely on statistics from core systems
Automated User Experience Tests
With sophisticated devices & tools that we emulate end users and
conduct routine automated user experience tests on network,
cloud (Office 365) and voice applications.
If the tests notices degraded services/experience, our managed services team and customers are notified
immediately based on thresholds set. Issues & experience degradations can be addressed before the users complain.
Experiences Monitored
With TeleApps XM we offer experience monitoring for
the
following solutions.
Unified Communication &
Collaboration
With this offering, we monitor voice, video & digital (Office 365)
experience of your employees. This offering is available for fully cloud based solutions
like Microsoft Teams, Zoom; on-premises solutions like traditional PABXs and Hybrid solutions.
We have a special offering for MS Teams and Office 365 wherein we emulate end users and
conduct routine automated user experience tests on network, cloud (Office 365) and voice
applications. If the tests notices degraded services/experience, our managed services team
and customers are notified immediately based on thresholds set. Issues & experience
degradations can be addressed before the users complain.
Contact Centre
With this offering, we monitor the experience of
your customers who
communicate with your contact centre & agents. This offering is also
available for cloud native, on-premises or Hybrid contact centre
solutions
Corporate Networking
With this unique offering, we monitor the end user
experience of
your wireless (WIFI) networks, wired networks, SDWAN and remote
users. We have options to monitor the core solution components
that offer these services. We also have a unique offering wherein we
deploy devices that are size of small modems which emulates end
users in different parts/floors of your offices and also branch
offices. It is almost like a technician physically visiting those
locations and monitoring the real experience of the users. This
offering is very useful for remote/branch offices & sites.
Pricing
TeleApps XM is consumable as flexible per
user per month
charges which is available for the following options:
Essential
Standard
Premium
Customised
Depending on your requirements, we can offer TeleApps XM for :
- Experience Management only or
- Service Management
(Experience Management + ITIL based Service Management)
or - Solution As-A-Service
(Experience Management + ITIL based Service Management +
Solution Licensing).
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consultation and quote.
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