TeleAppsEXCX by Avaya
A fully integrated employee and customer experience
solution offered from cloud

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Public cloud Unified Communication & Contact Centre solutions
TeleAppsEXCX by Avaya
Architecture
Pure & public cloud
Hosted, managed, secured private instance offered from cloud.
Brand & track record
Cloud native trusted solution
* Very few reputed brands & lots of new ones. Most of them with 1 to 2 years’ experience/track record.
Built with world class, proven & feature rich Avaya solution used by most of the fortune 500 companies for over 3 decades
Features
New features are automatically rolled out every month
*Not fully featured and cloud solutions are slowly catching up to match features offered traditionally.
Built with world class, proven & feature rich Avaya solution used by most of the fortune 500 companies for over 3 decades
Flexibility
Flexible cloud offering
*All the public cloud UC & CC are 1/3/5 years contract except for Twilio and Amazon Connect, both of which are almost like programmable API solutions (only basic feature available OOTB).
Our solution is also simplified pricing (per user per month) with 1/3/5 years contract, same as any other cloud solution.
Hassle free
Fully hosted and managed from the cloud (internet). You don’t need to worry about technology.
*Companies would still need inhouse resources to manage the solution & configuration.
Our solution is also fully supported and managed from cloud with proactive monitoring.
Security
We guarantee that your data is secured and safe with us.
Our solution is dedicated instance for each customer and hence as secured as you can get.
Solution currency
Upgrades are pushed automatically and you are always on the current release. New features are added every month.
*With most cloud, upgrades are pushed without your knowledge whether you want it or not.
Our solution already has all the features which cloud solutions are catching up. We have also bundled upgrades into our solution. You can choose if and when you are ready for these upgrades.
Integrations & customisations
APIs available & out of the box integration to various applications.
*APIs have limited flexibility.
Our solution is fully customisable and not restricted like cloud because of shared solution. Our solution also has integrations with other applications.
Cost
Really cheap as infrastructure is shared. Simple per user per month pricing.
*Not really cheap. We can show TCO comparison of our solution and public cloud UC/CC solutions over 3 years.
Cheaper than all reputed public cloud solutions.

Title : TeleappsEXXC by Avaya

Date : 11, Novemeber 2020

Time : 11:30 AM. Pacific Daylight Time

Duration : 45 Minutes

Presenter : John Doe, Customer Success Manager, Teleapps

Learn About :

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Employee Experience

  • Fully featured solution for your internal communication between employees & external contacts
  • Includes native customer handling features for non call centres
  • Supports working from anywhere
  • Rich variety of device options for employee collaboration

Customer Experience

  • Simplicity without Compromise: A robust, multichannel contact center solution, fully integrated with core UC/telephony solution
  • No frills licensing options
  • Automation and Artificial Intelligence enabled add-ons
  • Fully & natively integrated with back office solution & users

Public cloud: Microsoft Azure

  • Get more value from your existing Microsoft Investment
  • 95% of forture 500 companies use Azure

Hosted

  • Fully managed in your or own data centres
  • Fully secured private instance with dedicated connectivity.

On premises

  • Hosted in your premises. Secured & Nearby.
  • Save on external hosting. Reuse investment.

Why Avaya ?

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Why TeleApps ?

  • Australian based with over 2 decades of experience servicing 100’s of Australian organisations
  • Nimble, Niche & Agile
  • Subject Matter Experts in unified communications, contact centre and communication solutions

Why TeleAppsEXCX by Avaya ?

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